This statement governs our 'Refunds Policy' with respect to those users of the Site ("Visitors" or "Authorized Customers") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by WAABEH™ (collectively, "Services").
Effective as of 15th March, 2015. Last updated on 15th March, 2015.
Since WAABEH is offering non-tangible irrevocable services we do not issue refunds once the order is accomplished. As a customer you are responsible for understanding this upon purchasing any item at our site.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our services with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the documentation page of each service.
We don't guarantee that our services are fully compatible with any third-party programs and we do not provide support for third-party applications.
However, we realize that exceptional circumstance can take place with regard to the character of the service we supply. Therefore, we DO honor requests for the refund on the following reasons:
Non-delivery of the service: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Any valid claims for non-delivery must be submitted to our billing department in writing or email within 7 days from the order placing date. Otherwise the payment for the service will be considered irrevocable;
Major service disruption: although all the services are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, extension of the service of the same duration or around the same value can be offered;
Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased service is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. To file your request please make use of our contact page or send us an email at [email protected].
Please give it 12-24 hours for our Support Team to get back to you on the your issue and make sure your request does not contradict our Terms & Conditions. You should accompany this request with detailed and grounded reasons why you apply for a refund.
You may contact us by sending correspondence to the foregoing address or by emailing us at [email protected]. This policy can be mailed to you electronically by sending a letter to the foregoing address with your electronic mail address and a request for it.